Cancellation & Refund Policy

Last Updated on 12 May 2020.

I do not offer refunds on workshops, website wellness checks or coaching services. It is to YOUR benefit to decide BEFORE purchasing your package and committing to work with me that I am the right person for you. If you’re in, you need to be 100% in, just as I will be for you.

Should you need to reschedule a coaching session or workshop, you may do so by providing 24 hours notice in advance of your session and making up the session within a week of the originally scheduled date. Sessions not cancelled 24 hours in advance will not be eligible for make-ups.

For the 1 Hour WordPress Coaching, You have a total maximum of 30 days from date of purchase to complete the session before the session expires.

For the 3 x 1 Hour WordPress Coaching Package, You have a total maximum of 3 months from date of purchase to complete the sessions before the sessions expire.

For Monthly Coaching Calls, You can book 1 session per calendar month. Monthly Calls do not rollover.

The Website Workshop is designed to be completed in 1-2 weeks. You have a total maximum of 30 days from date of purchase to complete your first session before the sessions expire. You will then have another 30 days, from the date of your first session, to complete your second session before the second session expires.

If you miss the scheduled time no refund or replacement call will be given.

CONTACT INFORMATION

Email: hello[at]helen.com.au